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Our Newsletter



Got a question? Some of the most common and their answers are listed below.

Q  Can I make changes to my order?


A   Unfortunately once an order has been placed we are unable to make any amendments or additions to that particular order.

Although if you send an email to tzlacescustomerservices@btconnect.com, we potentially maybe able to make allowances and help you with your order.

Once you have purchased a product you will receive a confirmation email regarding your recent order. If you wanted to cancel your order, please send an email to tzlacescustomerservices@btconnect.com.Depending on whether the product has been dispatched before receiving the email there may be a possibility of cancelling the order.

Delivery Address

If you want us to change your delivery address please specify the new delivery address by sending us an email tzlacescustomerservices@btconnect.com and we will make every effort to change it for you. However, if we have already dispatched the order then it will therefore not be sent to new delivery address.

Q I have just paid when will you process my order?

A    We aim to post orders within 48hours of receiving notification of cleared funds via your payment method.

Which means that most orders are posted the next working day to your payment? If you order and pay before 12am and want an expedited delivery service please contact us by phone and we will endeavour to post same day.

Please note that there will be an additional service charge for special delivery’s on Saturday morning.

Q    When will you post my item?

A  We aim to post all items within 2 working days not counting the day of purchase. We Post items daily Mon to Friday we have a royal mail collection at 3pm. Items using couriers we dispatch Mon to Fri.
We will try to post your order via your chosen method (2nd class mail, 48hr tracked or special delivery before 12pm). Orders placed Friday to Sunday should be posted Monday.

Q    When can I expect my order to arrive?

A  We cannot guarantee delivery times but usually they arrive within 1-5 working days. If you haven't received your parcel within the time stated, see the question on my 'item has not arrived' below. Unless you have selected the tracked or special delivery option then please refer to the royal mail site http://www.royalmail.com which will have been sent to you within our dispatched email.

Q   What do I do if my item has still not arrived after 5 working days, since receiving the dispatched email?

A    As far as Royal Mail are concerned, the item is not yet lost in post until 15 working days after postage. Please contact us at tzlacescustomerservices@btconnect.comif you have still not received your products after this time.

Q  How do I return an item?

A We accept returns within 14 days as long as the product has not been used and is returned in the original packaging and condition received in. To return an item simply reseal and return to us. So please take care when unpacking your package as it needs to be in as new unused condition. Please refer to the returns page via this website with all information regarding our returns policy.

Q  I believe an item is faulty?

A    If an item you have received is faulty please see our returns policy page and this will clearly state what is advisable when an item is faulty.

Q What length of laces do I need?

The easiest and best way to decide what length laces you require is to measure the laces that are already in the boots/shoe/trainers.

If you not been happy with you existing laces because they are to short/long buy longer/shorter laces accordingly.

If the laces are for a gift or you can’t measure them a rough guide is

No of eyelets


High tops Boots


2 pairs

70cm 28”

80cm 32”

60cm 24”

3 Pairs

80cm 32”

100cm 39”

60cm 24”

4 Pairs

90cm 32”

110cm 43”

75cm 29.5”

5 Pairs

100cm 39”

130cm 51”

75cm 29.5”

6 Pairs

110cm 43”

140cm 55”

90cm 35”

7 pairs

120cm 47”

160cm 63”

90cm 35”

8 pairs

130cm 51”

180cm 71”

90cm 35”

9 pairs

140cm 55”

180cm 71”

100cm 39”

10 pairs

150cm 59”

210cm 83.5”

100cm 39”


There will be variations in these lengths depending on personal preferences of how you like you laces tied. Tight, loose, long lace ends for bows or now the current fashion of no bows just knotting the laces and tucking the ends in the trainers. Need more infomation about laceing shoes or trainers check Ian's Shoelace Site A site that is the wikipedia of shoe laces.

Q Will the laces that I receive be the exact lengths I ordered?

A Making of laces is an automatic process. Different yarns which are then woven into cord/flat laces will have different characteristics some will stretch more than others depending on the weave design and yarn. So when they go through the machinery to put the lace ends on (aglets), please see link provided http://www.youtube.com/watch?v=LNTeO5EnNNk&feature=related, there may be slight variations in lengths. We try not to under estimate the length but there may be a +/- 5% difference in length due to the manufacturing process.

To measure the laces there will be an element of pulling the laces straight to enable the measurement to be made. This will be of a similar tension, which you will use when you pull the laces to tie them.

This is an expectable standard within the lace manufacturing processes. Please remember these are not made to exact tolerances.

If you are still not happy with the length that you have received, we are more than happy to refund you if you return them unused, this refund offer excludes oversea sales. If length is critical please email us with the laces you want to buy first and we can give you a more precise indication of the characteristics of that lace.

Q    Are your prices for one lace or a pair?

A   You are buying one pair of brand new laces. The exception being the cut to length leather lace/cord, where you are buying a length of your choice, which you can then cut into a pair of laces.

Q I can't seem to match the colour i want with the colours i have, what can i do?

It is very difficult to match colours over the internet.

Photos will never match the colour in normal light, and even in the light of your home with your eyes the shades of the colour will look different.

But to try and help you please check http://simple.wikipedia.org/wiki/List_of_colors.

If you click on the name of the colour that is closest to the one that you are looking for it will then take you to the various shades of that colour some lists are longer than others.

When you find the shade that is closest to the colour that you are looking for please note the HEX number for that shade and send it to me at tzlacescustomerservices@btconnect.comI can then check it against another web site http://www.color-hex.com which will show a larger area of the colour.

I can then try to match it to the colour creams that I stock (I may send you back a choice of my stock photos) 

Q Does the colour match the photo?

A  Firstly I am not a professional photographer. We all see colours differently. I try to get as good a
match to the colour of a item as I can. I take photos indoor under lights. The problem colours are neons & pink. I try to use the same colour names in all my items, unless there is a manufacture name. If colour is critical please ask a question.

Q    Do you combine shipping?

A  Yes! The system automatically works out via the total weight of the order.

Q      Do you ship internationally?

A    Yes but you have to pay any import duty & taxes

If you have further question that are not listed then please email us through the website messaging system and we will try return your message within 24hours, a bit longer at weekends and public holidays.