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Shipping

Shipping

We aim to post all items within 2 working days not counting the day of purchase. We Post items daily Mon to Friday we have a royal mail collection at 3pm. Items using couriers we dispatch Mon to Fri

Items are packed in suitable packaging and sent second-class, 1st Class, parcel post, Royal Mail Tracked or Courier as appropriate. We will notify you on the day of despatch. Please remember weekends and Bank holidays when trying to anticipate delivery.

If you select Royal Mail tracked you have the option of your post person leaving the parcel in a safe place i.e "the shed" You will need to inform us of where your safe place is, so we can update the royal mail system when we book it on. Once booked it can not be changed.

We will acknowledge receipt of full payment by payment notification email. Your goods will normally be dispatched within 2 working days, after cleared payment. Monday to Friday I you wish an expedited dispatch please contact us via email and we will endeavour to accommodate all requests.

Items very rarely go astray. But if you are worried then use the recorded post options.

Do not sign for anything clearly damaged in transit as ok as you will not be able to claim compensation from the carrier for any damage.

We ship to your address that you have provided us with

Additional Shipping Rates may apply to Channel Islands, Ireland & Scottish Highlands for courier items. Buyers in these areas should email me BEFORE buying for any additional shipping rates

Overseas shipping will be via standard air mail for low cost & weight items. Higher cost and weight item will be via International signed for mail. Items weighing more than 2kg will need to be shipped via courier. Please email for a cost of shipping to your country before purchase.  

 

Special Delivery

 

Please contact us first before selecting the special delivery option so we can confirm that we can despatch the item you want in time for your requirements.

 

If you require a special delivery on Saturday (this will mean most items ordered on a Thursday unless we have confirmed that we can dispatch on Thursday) there will be additional costs of £15 to cover the upgrade that Royal mail charges. If you have failed to contact us we will down grade the postage to 1st class recorded and refund any postage difference.  

 

Item Not Received

LOST in Post

As far as royal mail is concerned items are not lost until 15 working days from posting I am Sorry it takes this long but I have no control of Royal Mail and sadly some items do get delayed or lost. The snow and holidays will not help this situation. If you have not received your item 6 to 7 working days after receiving your dispatched email please send me a email. Before you do, they may not have been able to post it through your letterbox? Would they put it somewhere for you if you were not in? Please check with your local sorting office they don’t always leave cards?

Orders returned due to any of the following “Not Called For, Addressee gone away, address incomplete, address inaccessible, addressee unknown, refused, no such address" by Royal Mail, The Customers will be required to fund the re-posting of the order. If the customer does not fund the return postage any refund of the item will be less the original postage/courier cost. I will send you a conformation email confirming the postage date and the 15 working days date. I cannot resend any items before that date!