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Our Newsletter

Terms & Conditions

At tzlaces.com  very much appreciate your business and will work hard to ensure you are completely satisfied with every aspect of your purchase. We ask you to read the following to help us achieve this.


When you place and order with us you are agreeing to accept these Terms and Conditions.

When you place an order with us, you are making an offer to buy goods. We will send you an e-mail to confirm that we have received your order. Your offer and these terms together with the item description will form the contract between us. Your order is accepted by us when we send e-mail confirmation to you that we've dispatched that product to you (the "Dispatch Confirmation E-mail"). That acceptance will be complete at the time we send the Dispatch Confirmation E-mail to you. Any products on the same order which we have not confirmed in a Dispatch Confirmation E-mail to have been dispatched do not form part of that contract.

How to Place an Order

After selecting the item you wish to purchase you will be shown a 'Buy Now' button. The item will be added to your shopping basket once this button is pressed. You can then continue shopping or click on the 'Checkout' button to pay. After selecting which payment method you prefer you will be forwarded to that processors web site for payment..


We will email you to confirm the order details. Please check this email carefully. If you need to amend your order please contact us as soon as possible using the contact options on the site.


We welcome payment by Sagepay,

All our charges include VAT at the standard rate (except exempt/zero rated items) and a receipt detailing the VAT paid is provided.

For ease and security payment is welcomed by Sagepay.  When you use this payment method your financial details are not shared with us.



We aim to post all items within 2 working days not counting the day of purchase. We Post items daily Mon to Friday we have a royal mail collection at 3pm. Items using couriers we dispatch Mon to Fri


Items are packed in suitable packaging and sent second-class, 1st Class, parcel post, Royal Mail Tracked or Courier as appropriate. We will notify you on the day of despatch. Please remember weekends and Bank holidays when trying to anticipate delivery.


If you select Royal Mail tracked you have the option of your post person leaving the parcel in a safe place i.e "the shed" You will need to inform us of where your safe place is so we update the royal mail system when we book it. Once booked it can not be changed.


We will acknowledge receipt of full payment by payment notification email. Your goods will normally be dispatched within 2 working days, after cleared payment. Monday to Friday I you wish an expedited dispatch please contact us via email and we will endeavour to accommodate all requests.


Items very rarely go astray. But if you are worried then use the recorded post options.


Do not sign for anything clearly damaged in transit as ok as you will not be able to claim compensation from the carrier for any damage.


We ship to your address that you have provided us with


Additional Shipping Rates may apply to Channel Islands, Ireland & Scottish Highlands for courier items. Buyers in these areas should email me BEFORE buying for any additional shipping rates


Overseas shipping will be via standard air mail for low cost & weight items. Higher cost and weight item will be via International signed for mail. Items weighing more than 2kg will need to be shipped via courier. Please email for a cost of shipping to your country before purchase.  




Genuine postal losses are rare in the UK. Experience has shown us that in most cases items are returned to us by the Post Office as uncollected when buyers have reported items as undelivered. Please check with your local delivery office before contacting us about non-delivery. Where items are returned to us we will contact you and a further Postage and Handling charge will be made before items can be redelivered.

Where an item is lost during delivery we will dispatch a replacement product following confirmation from you that you have made some simple checks with your local Royal Mail delivery office. We will report the loss to the carrier who will contact you to confirm the circumstances.


Item Not Received

LOST in Post

As far as royal mail is concerned items are not lost until 15 working days from posting I am Sorry it takes this long but I have no control of Royal Mail and sadly some items do get delayed or lost. The snow and holidays will not help this situation. If you have not received your item 6 to 7 working days after receiving your dispatched email please send me a email. Before you do, they may not have been able to post it through your letterbox? Would they put it somewhere for you if you were not in? Please check with your local sorting office they don’t always leave cards?

Orders returned due to any of the following “Not Called For, Addressee gone away, address incomplete, address inaccessible, addressee unknown, refused, no such address" by Royal Mail, The Customers will be required to fund the re-posting of the order. If the customer does not fund the return postage any refund of the item will be less the original postage/courier cost. I will send you a conformation email confirming the postage date and the 15 working days date. I cannot resend any items before that date!


Orders returned due to any of the following 'Not Called For, Addressee gone away, address incomplete, address inaccessible, addressee unknown, refused, no such address" by Royal Mail, The Customers will be required to fund re-posting of order. If the customer does not fund the return postage any refund of the item will be less the original postage/courier cost. Please note the postage costs are not just to cover shipping. It is also for the cost of administration, packaging and travel to and from the post office etc.


Please read this policy completely before returning an item. This Returns policy does not affect your rights when we are at fault for example if goods are faulty or miss-described.

Please include a note with your return with your name and address.

At TZ Laces we want you to be completely satisfied every time you shop with us. Occasionally though, we know you may want to return items.

Under the United Kingdom's Distance Selling Regulations, you have the right to cancel the contract for the purchase of any of these items within a period of 7 working days, beginning with the day after the day on which the item is delivered.

This applies to all of our products. However, we regret that we cannot accept returns where the item has been unsealed. All items returned must be in an unused and "as new" condition together with any free gifts or similar.

We are happy to guide you through our Returns Policy and, where relevant, provide you with Freepost return label.

You’re Right to Cancel

You can cancel your contract before dispatch, and up to 7 working days after delivery. To do this, please e -mail us or write to us.

This Cancellation policy does not affect your rights when we are at fault for example if goods are faulty or miss-described

You do not have to give any reason for cancellation. However, a brief explanation will help us to improve the service we offer to customers in the future.

  • You must advise us your intent to cancel in writing (email preferred) within 7 working days of the date of delivery.
  • We will reply within 1 working day to advise the returns process and address. Please do not return the item until you have heard from us.
  • We will acknowledge receipt of the returned item by email to your registered email address.
  • Goods will be refunded within 30 days. If you fail to take reasonable care of the goods before they are returned to us, and this result in damage or deterioration, we will charge you for the reduction in value.
  • You are responsible for all return shipping costs and insurance.
  • For returns made outside the Distance Selling Regulations, we will refund the monetary value of the goods returned to us, at the price you purchased them for less our original dispatch postage & packing costs.

Faulty products

  • You must advise us that you are returning your order as soon as it develops a fault by email to tzlacescustomerservice@btconnect.com
  •  If the fault has been reported within 7 days of receipt we will advise our Freepost returns address via email or at our discretion we may arrange to collect or replace the item (or faulty components). Where an item is returned after 7 days for any reason we will not refund the cost of return postage.
  • Should an item become faulty after 30 days of purchase but within the warranty period we will at our discretion offer a replacement (replacement parts), refund or refurbished product?
  • All replacements are subject to stock availability at the time of processing.

What is not covered:
Normal wear and tear

Accidental damage, faults caused by: improper use, abnormal environmental conditions, careless operation or handling of the product.
Use of the product for anything other than normal domestic purposes.
Change or modification of the product in any way.
Defects caused by the use of parts or accessories which are not Manufacturer genuine components.
Faulty installation if applicable.

Claims, other than the right to correction of faults with the product covered by these conditions.
Slight deviations from the specification that do not affect the functionality of the product.

 Incorrect Orders

If you have received an incorrect product please accept our sincere apologies and let us know asap by email tzlacescustomerservice@btconnect.com We will arrange to replacement as soon as possible. It is important that you describe the product you have received so that we can send the correctly sized Freepost returns package and correct our stock holdings and avoid another buyer being disappointed.


Please ensure that your return is made via an insured and tracked service in case of loss or damage in transit. 

Pricing Policy

We aim to provide consistently low prices for our customers and we strive to be as efficient as possible in order to keep those prices as low as possible. Occasionally we make pricing and other errors on our website. Rest assured, however, that we verify prices as part of our dispatch procedures and will notify you at that point of any errors. If a product's correct price is higher than our stated price, we will offer you the opportunity to pay the difference or at your request immediately cancel and refund your order.


About the Goods.

[1] The goods we sell are new (unless otherwise specified).

[2] Items are described in good faith so please ask questions if you are in doubt.