TZ Trading Store

Returns

Please read this policy completely before returning an item. This Returns policy does not affect your rights when we are at fault for example if goods are faulty or miss-described.

Please include a note with your return with your name and address.

At TZ Laces we want you to be completely satisfied every time you shop with us. Occasionally though, we know you may want to return items.

Under the United Kingdom's Distance Selling Regulations, you have the right to cancel the contract for the purchase of any of these items within a period of 7 working days, beginning with the day after the day on which the item is delivered.

This applies to all of our products. However, we regret that we cannot accept returns where the item has been unsealed. All items returned must be in an unused and "as new" condition together with any free gifts or similar.

We are happy to guide you through our Returns Policy and, where relevant, provide you with Freepost return label.

You’re Right to Cancel

You can cancel your contract before dispatch, and up to 7 working days after delivery. To do this, please e -mail us or write to us.

This Cancellation policy does not affect your rights when we are at fault for example if goods are faulty or miss-described

You do not have to give any reason for cancellation. However, a brief explanation will help us to improve the service we offer to customers in the future.

• You must advise us your intent to cancel in writing (email preferred) within 7 working days of the date of delivery.
• We will reply within 1 working day to advise the returns process and address. Please do not return the item until you have heard from us.
• We will acknowledge receipt of the returned item by email to your registered email address.
• Goods will be refunded within 30 days. If you fail to take reasonable care of the goods before they are returned to us, and this result in damage or deterioration, we will charge you for the reduction in value.
• You are responsible for all return shipping costs and insurance.
• For returns made outside the Distance Selling Regulations, we will refund the monetary value of the goods returned to us, at the price you purchased them for less our original dispatch postage & packing costs.

 Faulty products

 You must advise us that you are returning your order as soon as it develops a fault by email to tzlacescustomerservice@btconnect.com

•  If the fault has been reported within 7 days of receipt we will advise our Freepost returns address via email or at our discretion we may arrange to collect or replace the item (or faulty components). Where an item is returned after 7 days for any reason we will not refund the cost of return postage.
• Should an item become faulty after 30 days of purchase but within the warranty period we will at our discretion offer a replacement (replacement parts), refund or refurbished product?
• All replacements are subject to stock availability at the time of processing.

 What is not covered:

Normal wear and tear

 Accidental damage, faults caused by: improper use, abnormal environmental conditions, careless operation or handling of the product.

Use of the product for anything other than normal domestic purposes.
Change or modification of the product in any way.
Defects caused by the use of parts or accessories which are not Manufacturer genuine components.
Faulty installation if applicable.

Claims, other than the right to correction of faults with the product covered by these conditions.
Slight deviations from the specification that do not affect the functionality of the product.

 Incorrect Orders

 If you have received an incorrect product please accept our sincere apologies and let us know asap by email tzlacescustomerservice@btconnect.com We will arrange to replacement as soon as possible. It is important that you describe the product you have received so that we can send the correctly sized Freepost returns package and correct our stock holdings and avoid another buyer being disappointed.

 Important

Please ensure that your return is made via an insured and tracked service in case of loss or damage in transit.